The "Recycling Hotline" (*Linha da Reciclagem*) marks its fifth anniversary on October 27, having handled over 250,000 inquiries and issues. Established by the EGF Group and its 11 concessionaires, this free, nationwide public service aims to connect citizens with waste management and recycling systems. It provides answers to questions, collects suggestions and complaints, forwards these matters to the relevant entities, and tracks the subsequent responses. Requests for information were the most common type of interaction, accounting for over 100,000 entries, followed by complaints (over 75,000) and service requests (over 50,000). Between 2022 and 2025, the annual volume of contacts and issues rose from 34,635 to 59,532—a 72% increase that reflects both growing usage and the trust users place in the service. Common questions from users include how to dispose of specific types of packaging, how door-to-door selective waste collection works, and whom to contact when a recycling collection point (*ecoponto*) is damaged or malfunctioning. Schools, associations, and businesses can also reach out for information or to request environmental awareness materials.

During this summer period, the increase in population and tourist activity in the Setúbal Peninsula also translates into greater waste production. To meet this challenge, the Amarsul and municipal teams are making an additional effort, with more people and resources on the ground, reinforcing collection, cleaning and sanitation operations. But this is an effort that requires everyone's collaboration: correctly separating waste and placing it in the appropriate containers are essential steps to keep the region cleaner and more sustainable. In this context, Amarsul is currently carrying out an operational reinforcement for the summer of 2026, with the aim of responding to the significant increase in the production of recyclable waste associated with the bathing season, the seasonal growth of the population and the increase in economic activity in the Setúbal Peninsula.

Resulima is reinforcing its operation and container network with the installation of new recycling points and new glass recycling containers equipped with an assisted transfer system (designed to facilitate the unloading of containers used by restaurants and hotels), in an investment aimed at responding to the seasonal increase in waste production characteristic of the summer months, and improving the service provided to the population and commercial establishments. Regarding citizen services, the company is reinforcing its selective collection network with the installation of 65 new sets of recycling points, corresponding to 195 containers, intended for the three types of recyclable waste: paper/cardboard, plastic, and metal and glass. 29 units are already being installed in public spaces, and 21 will be distributed in Barcelos, 21 in Viana do Castelo, and 15 in Esposende. This initiative aims to improve the service provided to the resident population and respond to the increase in waste production that historically occurs during the summer.